Terms and Conditions

Elements Home, Gifts & Beauty

 

Delivery and Payment Info >

 

Return Policy >

 

 

Delivery and Payment Info

 

 

 

Standard Delivery:

 

Is free on all orders £20 or over.

 

For orders less than £20 the cost is £4.95.

 

Delivery times are estimates and are not guaranteed.

 

Most credit and debit cards are accepted.

 

PayPal is accepted.

 

 

Next Day Delivery:

 

At Checkout next day delivery may be available.

 

The cost of next day delivery will be shown at Checkout.

 

 

Security:

 

The Checkout form is an 128 bit SSL encrypted document to protect your information.

 

All sensitive form information is transmitted via 128bit HTTPS secure protocol during checkout.

 

Our Checkout accepts all major card payments and is handled securely by PayPal. However, you do not need a PayPal account to buy from this Website.

 

PayPal protects your financial information with industry-leading security and fraud prevention systems.

 

You can also Checkout with your PayPal account if you have one (you can create a PayPal account at Checkout if you wish to make future payments quicker).

 

We do not receive any of your sensitive payment details.

 

 

Order by Post

 

You may also order and pay by post:

 

Please send your order quoting the item(s) reference number, price(s) and any promotional codes if you have one, to -

 

Elements          SEE ON MAP

9A Chester Road

Gresford

Wrexham

LL12 8NB

 

Please make cheques payable to:

 

Elements the Beauty Salon Limited.

 

 

Collect in Person

 

You may order here from this Website and collect at the address above highlighted in red during our open times.

 

Please bring proof of identity with you when collecting your order.

 

 

Promotional Codes:

 

If you have a promotional code this can be entered at Checkout.

 

 

Checkout:

 

The Checkout is designed to be as quick as possible.

 

Before submitting payment you will be able to review, confirm, change or cancel your order.

 

You may cancel your order up to 14 days from the day you or someone on your behalf receives your order.

 

You will need to return the items in a perfect saleable condition for a full refund. please see here for full returns conditions.

 

 

Account

 

Account holders may from time to time receive special offers either as part of their account or via occasional email - we will not trouble you with frequent marketing emails - no more than 4 a year.

 

You may unsubscribe and/or cancel your account easily on-line any time.

 

At Checkout or from the link at the top right on each page you can create an account at Elements Home Gifts Beauty by entering in the web form your email address and creating a password. However, this is optional.

 

Creating a password or account is not necessary to buy and checkout on this Website.

 

Creating an Account will enable you to view and search all your orders placed on this Website and create and save delivery addresses for quicker Checkout next time.

 

 

Return Policy

 

You may cancel goods you order by giving us written notice of your wish to cancel up to 14 days from the day after the day on which the goods are received by you or by a person on your behalf.

 

If you receive the goods before cancelling the order, you will be under an obligation to return the goods to us and in the meantime to take reasonable care of them.

 

You are responsible for the cost of returning any item(s) to us where you have changed your mind. We recommend using an insured and recorded postal service for returning. Items must be received by us in a perfect saleable condition.

 

Please Contact us to let us know before returning as some items my have postal restrictions and we can advise on the required packing, postage and labelling.

 

We will refund you the item(s) cost. Items must be received by us in a saleable condition.

 

Please do not break the seals on cosmetic and beauty products - please order a sample.

 

 

Item received damaged or not working:

 

- For damaged please Contact us within 7 days of receiving.

 

- For not working please Contact us within 12 months of receiving.

 

 

Item not received:

 

If you have not received your items within seven working days of receiving an email from us stating your item(s) have been sent, please Contact Us and we will follow up.

 

 

 

 

 

 

 

 

Terms and Conditions >

 

Privacy Policy >

 

 

Terms and conditions

 

 

Elements the Beauty Salon Ltd ("we", "us" or "our"). The term "you" or "your" refers to the viewer or user of this Website.  By accessing or using our services or purchasing and ordering goods from this Website you are acknowledging that you have read, understand, and agree to be bound by the following Terms and Conditions.

 

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

We reserve the right to modify or change treatments and prices without notice.

 

When an appointment for treatment(s) is made by you at Elements the Beauty Salon Ltd we reserve the time, therapist and the facility’s required to complete the treatment(s) at the salon solely for you. By making an appointment at Elements the Beauty Salon you agree to pay for that treatment in full whether you attend or not.

 

If, however, you provide us with a minimum of 48 hours prior notice of the agreed appointment that you will not be attending the appointment we will waver the treatment charge.

 

You may cancel an appointment by phone - 01978 851 222 or in person at the salon when a member of staff is available or at any time via our contact form available by clicking here

 

Please Note - At present, as a concession, we do not charge for a first missed appointment (excluding St.Tropez Spray Tan, special offers, reduced price treatments and courses of treatments,)  .

 

For St.Tropez Spray Tan, special or reduced price treatments and courses of treatments, full payment is taken at the time of booking and is non refundable unless your wish to cancel is received by us 48 hours before the appointment.

 

Courses booked are not refundable in part or full and cannot be exchanged for alternative treatment(s). Where a course is bought by you and you miss one of the course appointments without providing us with a minimum of 48 hours notice you will loose that course appointment and no refund will be given as these are sold with a price concession.

 

If you arrive late for your appointment it may need to be shortened accordingly.

 

We may ask for full payment at the time of making any appointment.

 

We reserve the right to cancel any booking however made without liability for any losses caused.

 

Special Offers for Beauty Treatments on this Website are valid until removed from this Website therefore the offer must be mentioned at the time of booking.

 

Gift Vouchers expire twelve months from the date of issue. Gift Vouchers can be used to purchase products or treatments at Elements the Beauty Salon.

 

We reserve the right to reject vouchers, coupons and orders if suspect.

 

When attending the salon for treatment(s) for the first time, please arrive approximately 10 minutes early to complete our wellness form and state any medical condition past or present you have/had that may affect the suitability of treatment(s) to be given. Thereafter if there are any changes in your health that may affect the suitability of treatment(s) to be given you must tell us in advance of any treatment(s) given. If you are pregnant some treatments may not be available to take - you must advise us if you are pregnant.

 

In some cases it may be a requirement that a doctor certifies to us in writing that you can take that treatment(s).

 

All treatments involve the use of one or more items of oils, creams, wax, nail polish and/or polish removers therefore you must take this into consideration when attending the salon for treatments and wear suitable clothing or ask the therapist conducting the treatment to cover completely your clothing or ask us to provide you with suitable clothing to wear. It is your sole responsibility to ensure that this is done. We do no accept any liability for items of clothing contaminated with any products used in the course of any treatments if the above is not applied.

 

All treatments and retail products are subject to availability.

 

Non stock items ordered need to be paid for in full at the time of ordering. There will also be a charge to cover suppliers post and packing charge which must also be paid in full at the time of ordering.

 

All images are for illustration purposes only and do not represent any full or part treatments or products for sale.

 

All copyright content and trademarks remain the sole property of the respective copyright holders.

 

Opinions expressed within our Newsletters, Websites or other publications are not necessarily those of Elements the Beauty Salon Limited or its Directors.

 

Advice and opinions on this website are not definitive and are written as a guide gained from experience or from manufacturers advice.

 

Manufacturers may change product ingredients without notice therefore always read the product label. Manufacturers may also change product packaging from that shown.

 

When buying online or by telephone you are protected by the UK long distance selling laws.

 

You may cancel goods you order by giving us written notice of your wish to cancel up to 14 days from the day after the day on which the goods are received by you or by a person on your behalf.

 

Please Contact Us to let us know before returning, as some items my have postal restrictions and we can advise on the required packing, postage and labelling.

 

If you receive the goods before cancelling the order, you will be under an obligation to return the goods to us and in the meantime to take reasonable care of them.

 

You are responsible for the cost of returning any item(s) to us where you have changed your mind. We recommend you use an insured and recorded postal service for returning as items not returned will not be refunded. Items must be received by us in a perfect and saleable condition.

 

Please do not break the seals on cosmetic and beauty products - please request a sample.

 

We trade only within the UK.

 

No order by you will be deemed a contract of sale until the goods are dispatched by us.

 

We reserve the right to not supply goods or proceed with an order for the following, but not limited to, reasons:

 

i. The product ordered being unavailable.

ii. We are unable to obtain authorisation for your payment.

iii. A pricing or product description error.

iv. Customs and/or Postal restrictions

v. High delivery costs.

 

A full refund will be made to you where a payment has been received by us.

 

You must be 18 years or older to place an order on this Website.

 

Your use of this Website, services and purchases from Elements the Beauty Salon Ltd shall be governed by English law and you agree to the exclusive jurisdiction of the English courts.

 

Your use of this Website, information and materials herein is entirely at your own risk, for which we shall not be liable.

 

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

 

You may not create a link to this website from another website or document without Elements the Beauty Salon Ltd’s prior written consent.

 

Account, passwords and security:

 

If you create an account on this website you are solely responsible for keeping the account and any passwords confidential. You agree to inform us immediately of any unauthorised access or activity on your account or breach of security. Elements the Beauty Salon Limited cannot nor will not be liable for any loss or damage arising from you not complying with these obligations.

 

These terms and conditions do not affect your statutory rights.

 

Elements the Beauty Salon Limited

9a Chester Road Gresford Wrexham

LL12 8NB

 

01978851222

 

Contact us

inconfidence@elementsthebeautysalon.com

 

Elements Home Gifts Beauty and Elements the Beauty Salon are trading names of Elements the Beauty Salon Limited.

 

Registered in England and Wales our Company Number is 05398519 whose registered office is at:

 

AccSol House

High Street

Johnstown

Wrexham

LL14 2SH

 

 

Privacy Policy

 

We will not sell, rent or share any of your details that you provide us with to a third party. Your details will only be passed to our merchant service provider/PayPal at checkout to allow you to make payment.

 

Any details you enter at 'Checkout' will be sent over a secure 128 bit SSL Encrypted connection.

 

The information you do provide us with will be used to process your order and to keep you updated about its progress and dispatch.

 

When you make payment, this is on and handled by the PayPal secure website. When you place an order on this Website our merchant service provider and or PayPal do not provide us with any of your financial payment details.

 

PayPal privacy policy can be read here:

 

https://www.paypal.com/uk/webapps/mpp/ua/privacy-full  (cut and paste link to your browser).

 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable (£10). If you would like a copy of the information held on you please write enclosing the fee to:

 

Elements the Beauty Salon Limited,

9a, Chester Road, Gresford, Wrexham LL12 8NB.

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

 

How We use cookies:

 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you have visited a particular Website. The permission is set in your web browsers settings.

 

We use Google Analytic traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, the data is not actively stored by us on any of our computer systems or any hard copies made. Google's privacy policy is available at:

 

http://www.google.com/policies/privacy/  (cut and paste to your browser)

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you.

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of this or other Websites.

 

By using this site, you agree that we may store and access cookies on your device.

 

 

More Cookie Information:

 

Cookies that may be used by this website are used either solely on a per session basis or to maintain login and other preferences. Cookies are not shared with any third parties.

 

Cookie Name  & Description

allowCookies Cookie that confirms that you agree that this site can read/write cookies in your browser.

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Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.

 

Google Analytics stores IP address anonamously on its servers in the US, and your IP address is not associated with any personally identifiable information.

 

These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.

 

userId The ID of the user who is currently logged in.

 

username The name of the user who is currently logged in.

 

password The password hash of the user who is currently logged in.

 

anonymousId A random ID given to users, when not logged in.

 

anonymousName The name of the current user, when not logged in.

 

clientID The session ID that identifies the user when the application is embedded in another website.

 

tview View preference for topics and discussions.

 

date_fmt Date format preference.

 

max_width Width preference for topics and discussions.

 

font_size Font size preference.

 

visible Flag that indicates that the current user is offline.

 

JSESSIONID

This is a simple token used by Java applications to identify your unique session on the website. Typically used to maintain the integrity of your session while transacting information with a website (accessing secure areas, forms submissions etc).

 

 

 

 

 

 

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